EuroRail

Create a new agent access

Team Leads Only

When an agency is provisioned for the European Rail tool, Travelport sets up a Team Lead from the agency with access to the tool. Team Leads have permissions to create access for agents within their provisioned organisational units (PCCs).

To create a new agent:

  1. An agent with Team Lead permissions creates or retrieves a booking in the European Rail tool.

  2. In the initial screen of the European Rail tool, select the email address of the Team Lead.

  3. From the list, select Add new agent to display the Create new agent screen.

  4. Complete the fields in the form.

    1. In First name and Last name, enter the agent's name.

    2. In Email, enter the agent's email address.

      Important! The SAME email address must be used for MyTravelport/Smartpoint Cloud, Smartpoint Desktop (if applicable), and Trainline. This address must be unique for each agent; do not enter a general agency address.

      For provisioned agents, signing on to the European Rail plugin on Smartpoint Cloud automatically provides access to the Trainline system.

    3. Select Use SSO instead of username to sign in to allow agents to automatically access the Trainline system after signing on to MyTravelport/Smartpoint Cloud.

      Important! Because Travelport uses only single sign on (SSO) access to the European Rail plugin, this box must always be selected.

      If this box is not selected, a new account will be created. However, the default username of the new account will not be the required email address used for MyTravelport, and the user will not be able to correctly access the European Rail plugin.

    4. In Default managed group confirm the group associated with the agency. If the agency has more than one associated group, select the arrow to choose the group.

    5. Select the Role arrow to choose Agent or another applicable role.

    6. Optional. In Employee ID, enter the agent's employee identification for their agency. This field is available for agency use only, and is not a Travelport-assigned ID.

    7. In Site, confirm or select General.

  5. Select Submit to display the confirmation screen.

  6. Optional. Select Add another agent to create additional agent accounts.